Refund policy
Return & Refund Policy
At LOWTIDE, we want you to love every piece of gear you order. If something isn’t right, we’ll do everything we can to make it right.
We’re here to make sure your order is right, and we stand by the quality of every product we release.
Standard Returns
You have 30 days from the date of purchase to initiate a return.
To be eligible for a return, your item must be:
- In its original packaging
- Unworn and unused
- Accompanied by a receipt or proof of purchase
To start a return, contact us at business@printinainteasy.com
Once your return is approved, we’ll provide a prepaid return label and clear instructions.
Please note: Returns sent without prior authorization will not be accepted.
Damaged or Incorrect Items
If your item is damaged, defective, or not what you ordered, please contact us immediately so we can evaluate the issue and make it right.
Email us at business@printinainteasy.com within 30 days of receiving your order.
Return Address
213 W Main St, STE 205
Salisbury, MD 21875
Returns must be mailed — no in-person drop-offs accepted.
Exchanges
We do not offer direct exchanges. If you'd like a different item, please complete the return and place a new order for the replacement.
Non-Returnable Items
Due to the nature of our limited-run releases, we do not accept returns on:
- Pre-ordered items
- Sale items
- Gift cards
- Personalized or custom products
If you have concerns about a specific item, reach out to us before placing your order.